Server Infrastructure Backup


The primary method of backup and restore is assumed to be available from the client IT operations and therefore will adhere to the defined procedures and be the responsibility of the appropriate client IT team.

In general, for the servers employed to deliver the AspenTech Inmation infrastructure, it is expected that the servers will be subject to “whole machine” backups (herein referred to as snapshots) which will depend on the vector of server hosting (e.g. in the cloud, on a vSphere blade, etc.).

Backups are expected to be performed on a regular basis, as defined by the client’s IT procedures and policies, with a full backup available at a minimum of 24h intervals. Furthermore, it is expected that the backup policy would be such that a history of backup images would be available for a minimum of 2 weeks (i.e. 14 individual backups) such that a recent history recovery is available as required. That said, ultimately, these are recommendations, and the client IT policy supersedes these recommendations.

Recovery is expected to be performed “by request” whereby the appropriate AspenTech Inmation administrative user would liaise with the appropriate client IT team as necessary, and then determine what backup recovery is needed. With this in mind, the AspenTech Inmation administrator would follow the policy and procedures set out for the recovery of backup data to ensure the correct request was made to the client’s IT team.

For an image recovery, the request would be made to reinstate a snapshot from a nominated period. The AspenTech Inmation administrator would be made aware of a successful recovery, after which it is their responsibility to ensure the recovery has been successful from a s:i perspective using the “tests” in Restore, and to close out any remaining actions as appropriate.

For a file based recovery, the AspenTech Inmation administrator will need to execute the correct client procedure for file recovery and engage the appropriate client IT team accordingly, noting these items:

  • Name and location of the files and/or folders to recover

  • Time period for recovery (noting the nearest past period would be selected, unless policy determines otherwise)

  • Location for restored files to be placed for further action.

The AspenTech Inmation administrator can then execute the tasks in Restore to ensure the recovery is completed.